+32 460 23 96 44Sub-processors and service providers of JewelExperts apps
Last updated: 4 October 2026
Webcollation BV provides the JewelExperts apps, plugins and widgets and the JewelExperts customer portal (“our apps”). This page lists the providers that process personal data for our apps.
Changes. At least 30 days before a new sub-processor in table A starts processing personal data, we tell our customers by email (or, where we hold no email address, in the app) and update this page. Under our Data Processing Agreement, customers may object within that period.
A. Sub-processors
These providers may process personal data that we process on behalf of our customers, under our Data Processing Agreement. Some of them are engaged for us by our sub-processor Collationhub Pvt. Ltd.
| Provider | Legal entity and address | Engaged by | Purpose | Where it is used | Location | Safeguard | Its own sub-processors |
|---|---|---|---|---|---|---|---|
| Collationhub Pvt. Ltd. | Collationhub Pvt. Ltd., 7 GK Estate, Mundian Kalan, Ludhiana 141015, Punjab, India | Webcollation BV | Engineering, operations and support services for our apps | All our apps, widgets and the customer portal | Outside the EEA: India (no adequacy decision) | Data processing agreement with the standard contractual clauses, and a transfer impact assessment | Table A rows engaged by Collationhub |
| Amazon Web Services (AWS) | Amazon Web Services India Private Limited, Block E, 14th Floor, Unit Nos. 1401-1421, International Trade Tower, Nehru Place, New Delhi 110019, India | Collationhub Pvt. Ltd. | Hosting, databases, file storage, content delivery, sending emails, logs, backups, and a firewall that filters harmful requests | All our apps, widgets and the customer portal | Countries where the provider operates, including outside the EEA, for example the United States | Data processing agreement; the standard contractual clauses where no adequacy decision covers the transfer | aws.amazon.com/compliance/sub-processors |
| Cloudflare | Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, United States | Collationhub Pvt. Ltd. | Network security, DNS and content delivery | All our apps, widgets and the customer portal | Countries where the provider operates, including outside the EEA, for example the United States | Data processing agreement; the standard contractual clauses where no adequacy decision covers the transfer | cloudflare.com/gdpr/subprocessors/cloudflare-services |
| Google (Workspace) | Google India Private Limited, Tower B, Unitech Signature Tower II, Sector 15, Part I, Village Silokhera, Gurugram, Haryana 122002, India | Collationhub Pvt. Ltd. | Email, including our support inbox | Support for all our apps, widgets and the customer portal | Countries where the provider operates, including outside the EEA, for example the United States | Data processing agreement; the standard contractual clauses where no adequacy decision covers the transfer | workspace.google.com/terms/subprocessors.html |
Contact details on request at privacy@jewelexperts.com.
B. Other service providers
These providers process personal data about our customers and their users, not on our customers’ behalf, as our Privacy Policy explains.
| Provider | Engaged by | Purpose | Where it is used | Location | Safeguard |
|---|---|---|---|---|---|
| Paddle | Webcollation BV | Our reseller and merchant of record for subscriptions bought directly from us: checkout, payment, taxes, invoices and receipts | Subscriptions bought directly from us, in our apps or on our customer portal, including for our WordPress plugin | United Kingdom; United States for buyers in the US | Paddle’s data sharing addendum, with the standard contractual clauses |
| HighLevel Inc. | Webcollation BV | Customer relationship management (CRM), where our team reads and answers the messages to our support inbox | Support for all our apps, widgets and the customer portal | Outside the EEA (United States and India) | Data processing agreement; the EU-U.S. Data Privacy Framework and the standard contractual clauses |
Also used by all our apps: the providers in table A.
Platforms
When you use one of our apps through a platform such as Shopify or Wix, or install our WordPress plugin, the platform is not our sub-processor. You use the platform under your own agreement with it.