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Les Saisons’ Digital Transformation: Elevating B2B and Customer Experiences
“Our new website features, including the diamond size to cost calculator and multi-lingual support, have significantly improved customer satisfaction and sales.”
Marie
(CEO at Les Saisons)
The 12 Months Change
+70%
B2B inquiries
The website's multilingual support and B2B modules led to a 70% increase in B2B inquiries.
+30%
average order value
The diamond size to cost calculator and ready-to-ship features increased the average order value by 30%.
About Les Saisons
Company Size: 20 - 50
Industry: Les Saisons, renowned for its luxurious diamond jewelry, has leveraged digital tools to enhance customer experience and operational efficiency.
Location: France
JewelExperts Helps You Scale Your Brand
Challenge
Managing B2B inquiries and multiple languages presented operational challenges and inefficiencies. Their website lacked advanced features such as a diamond size to cost calculator, B2B modules, and multilingual support, which were crucial for engaging a diverse customer base and boosting sales.
Solution
We revamped their website to include advanced features like a diamond size to cost calculator, ready-to-ship products, B2B modules, and multilingual support. These enhancements provided a more engaging and efficient shopping experience.
Outcome
Les Saisons' digital transformation led to a 70% increase in B2B inquiries and a 30% increase in average order value. These improvements significantly enhanced their online sales and customer satisfaction.